How do I cancel an order?
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded without any deduction.
In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier. However a 10% deduction will be applicable on Order amount a Shipping & Handling Charges.
Unfortunately, an order cannot be cancelled once the item has been delivered to you.
In order to cancel an item in your order, Click on Contact Us below Customer Care at the bottom of the page. Our Customer Care Representive will contact you regarding the process.
How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.
it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by TruCases.