What is TruCases.com's Returns policy?
We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely headache-free shopping experience.
We assure you that all products sold on TruCases.com are brand new and 100% genuine. In case the product you have received is 'Damaged', 'Defective' or 'Not as Described', our Free & Easy Returns promise has got you covered.
Possible resolution could be Replacement, Exchange or Refund, backed by the 5 Day Replacement Guarantee after Receipt of Goods at your end.
What is a Replacement?
If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the us, you may request a replacement at no extra cost.
Returns are covered by the 5 Day Replacement Guarantee for all Products on TruCases.com.
Replacement is subject to availability of stock with us. If the product is out of stock, you will receive a refund after deducting 10% as shipping & Handling Charges, no questions asked.
How do I return an item purchased on TruCases.com?
Returns are easy, simply follow these steps
Refund/replacement will be initiated as soon as we receive the product from you.
I have requested a replacement, when will I get it?
Once a replacement request is created, we send you an email detailing the process as well as provide details about the replacement.
The replacement is initiated after the originally delivered item is received.
If you don't get the return within the promised date, contact us immediately.
Do I have to return the free gift when I return a product?
Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.
I have changed my mind and would like to retain the product. What do I do?
Please call us to cancel your return request and we will do the needful.
Can I return part of my order?
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.
When are returns not possible?
There are certain scenarios where it is difficult for us to support returns
What is TruCases's Replacement Guarantee?
If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 5 days of delivery.
Please contact us with a replacement request. A brand new replacement will be shipped to you, at no extra cost.
When are Refunds provided?
We work to provide the most hassle-free online shopping experience. You are covered and your money safe.
Refunds are issued when, we cannot provide replacement
I've still not received the refund to my bank account. Why?
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial department for the same.
Sometimes financial department take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.