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Refund & Return Policy

What is TruCases.com's Returns policy?

We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely headache-free shopping experience.

We assure you that all products sold on TruCases.com are brand new and 100% genuine. In case the product you have received is 'Damaged', 'Defective' or 'Not as Described', our Free & Easy Returns promise has got you covered.

Possible resolution could be Replacement, Exchange or Refund, backed by the 5 Day Replacement Guarantee after Receipt of Goods at your end.

What is a Replacement?

If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the us, you may request a replacement at no extra cost.

Returns are covered by the 5 Day Replacement Guarantee for all Products on TruCases.com.

Replacement is subject to availability of stock with us. If the product is out of stock, you will receive a refund after deducting 10% as shipping & Handling Charges, no questions asked.

How do I return an item purchased on TruCases.com?

Returns are easy, simply follow these steps

  • Contact us and provide Order ID details.
  • Customer Support will confirm the return request and will inform you about the process.
  • Please ensure that product is in unused and original condition. Including all price tags, labels, original packing and invoice along with the product.

Note:

  • We deduct 10% as Shipping & Handling charges for returns. However all replacements are done free of cost.
  • Number of days within which return can be initiated are 5 Days. You must contact us within the defined period to initiate the return.
  • We support Replacement for the same product only in case of damaged item.
  • In case of Refund, the amount paid by you are transferred to your account after deducting 10% as Shipping & Handling Charges.
  • Customer Support will inform you about the process.
  • Replacement is subject to availability of stock. In case a Replacement is not available, We will refund the amount for the same.
  • Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit

Refund/replacement will be initiated as soon as we receive the product from you.

I have requested a replacement, when will I get it?

Once a replacement request is created, we send you an email detailing the process as well as provide details about the replacement.

The replacement is initiated after the originally delivered item is received.

If you don't get the return within the promised date, contact us immediately.

Do I have to return the free gift when I return a product?

Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.

I have changed my mind and would like to retain the product. What do I do?

Please call us to cancel your return request and we will do the needful.

Can I return part of my order?

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns

  • Return request is made outside the specified time frame
  • Product is damaged because of use or Product is not in the same condition as you received it
  • Defective products which are covered under the manufacturer's warranty
  • Any consumable item which has been used or installed
  • Products with tampered or missing serial numbers
  • Items that are returned without original packaging, freebies or accessories

What is TruCases's Replacement Guarantee?

If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 5 days of delivery.

Please contact us with a replacement request. A brand new replacement will be shipped to you, at no extra cost.

When are Refunds provided?

We work to provide the most hassle-free online shopping experience. You are covered and your money safe.

Refunds are issued when, we cannot provide replacement

I've still not received the refund to my bank account. Why?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial department for the same.

Sometimes financial department take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

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